How Can We Help ?

FAQ

What programs are the sounds compatible with?

Our sound effect libraries are available for download as both WAV and MP3 files types and are compatible with any major video or audio editing platform. This includes but is not limited to Adobe Premiere Pro, Final Cut Pro, Avid, etc.

Each library is organized by category and variation for easy navigation.

After downloading, simply import the library into your editing program as you would with any other video or audio files.

Sample License Royalty Free?

All our samples are royalty free! Feel free to use them as much as you want. The only thing you can’t do is resell the samples themselves on their own. To see our full licensing agreement click HERE.

Will you ship my order ?

No. All of our products are digital and delivered via download from our email provider. You’ll receive an email containing download and installation instructions immediately after purchasing. If you haven’t received your purchase email, please check all possible names and email addresses that could have been used during checkout. Contact support@epicsoundeffects.com for further assistance

Troubleshooting

I did not receive an email after my purchase

We are sorry about that. We sent your purchase emails to the email address provided during checkout. If you paid with Paypal, please check the email address associated with your Paypal account. It’s also a good idea to check your spam/junk folder.

If you still don’t see an email from us, it’s possible there was a typo when your email was entered, or your email address has a unique domain that doesn’t accept these emails from our server.

Please email us at support@epicsoundeffects.com and we’ll happily fix or setup an email address that can receive ESE emails.

I can't unzip the folder I downloaded

Have you tried using 7zip ? It usually resolves the problem. You can download it from HERE

I lost my samples, How can I re-download?

Simply login to your account, you’ll find all previous purchase as well as unlimited downloads.

Installation

I did not receive an email after my purchase

We are sorry about that. We sent your purchase emails to the email address provided during checkout. If you paid with Paypal, please check the email address associated with your Paypal account. It’s also a good idea to check your spam/junk folder.

If you still don’t see an email from us, it’s possible there was a typo when your email was entered, or your email address has a unique domain that doesn’t accept these emails from our server.

Please email us at support@epicsoundeffects.com and we’ll happily fix or setup an email address that can receive ESE emails.

Payment / Discounts

I did not receive an email after my purchase

We are sorry about that. We sent your purchase emails to the email address provided during checkout. If you paid with Paypal, please check the email address associated with your Paypal account. It’s also a good idea to check your spam/junk folder.

If you still don’t see an email from us, it’s possible there was a typo when your email was entered, or your email address has a unique domain that doesn’t accept these emails from our server.

Please email us at support@epicsoundeffects.com and we’ll happily fix or setup an email address that can receive ESE emails.

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